RETURN POLICY
Return requests must be made within 7 days of delivery to drgynistudio@gmail.com.
Please outline your name, order number and returning item(s) in the email. Once the return request is open, the item(s) must be sent to us within 5 days.
For the return to be accepted, the item(s) must be:
- In its original condition; unworn, unused, unaltered, unwashed and undamaged. Undergarments/briefs are non-refundable.
- No missing accessories such as belts, straps, laces, or logo pendant.
- Original tags, garment bags and/or product packaging intact.
- Posted in the box package in which it was received, or an equally secure outer box.
- Items that were purchased on sale or during special promotions are not eligible for return.
- We do not accept in-person returns.
Returns are organised and paid for by the customer. dr.gyni is not liable for the return package, and we strongly recommend using a trackable shipping service with insurance.EXCHANGES
We currently do not offer exchanges. If you would like to exchange a style or size of an item, please request for a refund and make a new purchase with the desired item(s).
SHIPPING
Within China (include Hongkong and Macao): $2
Worldwide Shipping: $24
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